Who we are

Our website address is: https://ecommhive.com

ECommHive (“Company” or “we”) is serious about protecting your privacy. We appreciate you and the trust you have placed in us. This notice (this “Privacy Policy”) describes how we may collect personal information from the visitors to our site, how we may use it, with whom we may share it, what choices you have regarding it, and how we protect it. This Privacy Policy is incorporated into and is a part of the Terms of Service of this Company Web site (https://ecommhive.com, this “Site”) and we encourage you to become familiar with the terms and conditions contained herein.

Consent

By subscribing to ECommHive services and/or accessing our sites and services, you agree that you have read and understand this Privacy Policy, and that you accept and consent to the Company’s privacy practices described in this Privacy Policy.

Our Commitment To Privacy

Your privacy is important to us. In an effort to better protect your privacy, we provide this notice to explain our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

Changes To Privacy Policy

We reserve the right to change our Privacy Policy and our Terms of Service at any time. The Company may change its privacy practices because of changes in relevant and applicable legal or regulatory requirements, the business practices of the Company, or in its attempts to better serve your needs. Notice of such changes to our privacy practices will be given in the manner described in the Company’s Terms of Service for this Site and a revised Privacy Policy will be posted on this Site.

What Information Do We Collect?

We reserve the right to change our Privacy Policy and our Terms of Service at any time. The Company may change its privacy practices because of changes in relevant and applicable legal or regulatory requirements, the business practices of the Company, or in its attempts to better serve your needs. Notice of such changes to our privacy practices will be given in the manner described in the Company’s Terms of Service for this Site and a revised Privacy Policy will be posted on this Site.

The Company may collect various types of information from or about you depending what services you purchase from us and how you use the Site and its various features. In particular, during the Site registration process and the ECommHive subscriber registration process, you supply us various types of information, including personal information that you choose to disclose, and information regarding how you use the Site, which we collect as you interact with our Site.

With respect to personal information, you may provide us with various types of information. Such information may include you and your company’s name, address, telephone number, e-mail address, transaction information, as well as billing and payment information that you voluntarily provide to the Site. This information is generally entered into fields in the registration and subscription forms and enables you to take full advantage of the products and services that we offer. Should you purchase or use any Company products or services on or through the Site, the information that you supplied during the registration process may be used to track details about those purchases or use. We may collect email addresses from customers and visitors to the Site for the purpose of communicating with customers. If at any time you wish to be removed from the Company’s email database, you can request removal by contacting hello@ecommhive.com. We reserve the right to contact you via postal mail, email or telephone strictly for the purpose of administering your account.

The Company may also retain the content of and metadata regarding any correspondence you may have with the Company or its customer service representatives, regardless of the mode of communication by which such correspondence was made. This includes, without limitation, real time shipping information, specific container information, and any other information contained and consented to, as described in the Terms of Use. This information helps the Company to improve the Site and the materials, products and services that we offer on the Site, and to more effectively and efficiently respond to both current and future inquiries.

As with many other Web sites, the Web servers used to operate the Company Site collect certain data pertaining to you and the equipment and communication methods that you use to access the Internet and the Site. Without combining these data with other sources of information, they do not readily identify you. They do reveal such things as the Internet protocol (“IP”) address assigned to your computer, pages you accessed on the Site, or immediately prior to visiting the Site, and the length of time you accessed the Site.

This information is collected to, among other things, facilitate Site operation and system administration, to generate aggregate, non-identifiable statistical information, and to improve content and content delivery with regard to the Site and the materials, products and services that the Company makes available on the Site.

The Company uses “cookies” (small text files stored on your computer) to help track and customize your access and use of the Site. Cookies store and retain information that helps us recognize you when you return to the Site following a previous visit. Cookies may also store any login or ID assigned to you by the Company and the associated password, though this information is stored in encrypted form. Most popular Internet browser packages allow you to configure the browser so as not to accept cookies. However, setting your browser to reject cookies may prevent you from taking full advantage of the Site and the materials, products and services that the Company makes available on the Site.

Gathering of Personally-Identifying Information

Once you register with ECommHive.com and sign in to the Service, you are not anonymous to ECommHive.

When registering with ECommHive, you provide Personal Data, which may include company name, industry, number of employees, phone number, your title, city, state/province, country, zip/postal code, a user name, confirmed email address, and a password. ECommHive may also record your IP address when you submit information.

ECommHive also may collect, at your option, certain preference and demographic information from you.

How Do We Use The Information That We Collect?

In addition to the uses mentioned or described above, the Company uses the information that it collects from or about you to improve the materials, products and services that the Company makes available on the Site, to notify you of changes made to the Site or new products or services made available on or through the Site, to evaluate your needs and customize Site content delivered to you according to those needs, to facilitate the processing of any purchases or uses you make through the Site, to send you promotional material from the Company and some of our affiliates, and for other legitimate and lawful business purposes of the Company. Other than to the extent necessary or convenient for the Company to perform the Terms of Use, the Company does not share information collected about you with third parties, except with regard to certain special programs that we offer in connection with some of our business affiliates, which may involve special promotions and/or pricing, and in which you are participating. Should you register as a participant in one of those programs, the Company will acknowledge your registration and notify our applicable business affiliate of your registration, thereby enabling you to receive the corresponding program benefits. At this time, which may be subject to change in our sole discretion, it is our policy not to sell lists containing personal information about Site users, registrants or subscribers.

All information collected by ECommHive is used for internal purposes of providing the Service, providing support to users, and to improve services. Aggregating non-identifying information supplied by users allows ECommHive to understand its user base and to improve services.

To protect your account information, please keep your password secure.

We Do Not Collect Personal Information From Children

Children under 13 years old are not the target audience for the Site. To protect their privacy, we prohibit the solicitation of personal information from these children. If you are under the age of 13, please do not submit your email address or any other personal information to us through the Site.

ECommHive does not intentionally gather Personal Data about visitors who are under the age of 13.

Anonymous Information

We may create Anonymous Information records from Personal Information by excluding information (such as your name or IP address) that make the data personally identifiable to you. We reserve the right to use and disclose Anonymous Information at our discretion.

Protection of Certain Personality-Identifying Information

ECommHive discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that need to know that information in order to process it on ECommHive’s behalf or to provide services available at ECommHive’s website.

Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using ECommHive’s service, you consent to the transfer of such information to them. ECommHive will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, ECommHive discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when ECommHive believes in good faith that disclosure is reasonably necessary to protect the property or rights of ECommHive, third parties or the public at large.

Disclosure For Legal Purposes

We reserve the right to disclose any personally identifiable information or other information we collect through the Site or otherwise if we are required to do so by law or if we reasonably believe that the disclosure is necessary in order to (a) fulfill a government request; (b) conform with the requirements of law or to comply with legal process served on us; (c) protect or defend our legal rights or property or third party licensors of any material on the Site; or (d) in an emergency to protect the health or safety of the users of the Site or the general public.

Your use of the Site, including any disputes arising from it, is subject to this Privacy Policy as well as our Terms of Use and all dispute resolution provisions therein, limitation on damages and choice of law. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. Unless stated otherwise, our current privacy policy applies to all information that we have about you and your account.

Changes And Deletion Of Your Data

You may change some but not all of Your Personal Information in Your account by editing Your profile within Your account. You may contact ECommHive at any time at hello@ecommhive.com if You would like ECommHive to delete Your account and any associated data (other than Anonymous Information).

How Do We Protect The Information We Collected About You?

The Company places a high value on protecting information transmitted via this Site. For this reason, we use state-of-the-art security solutions to process payments and to provide secure communication methods. In addition, the Site is protected by a firewall that provides a high level of security. The Company takes commercially reasonable measures to secure and protect customer-specific information transmitted via or stored on our Site. However, no security system is impenetrable. We cannot guarantee that information users supply to us will be totally secure.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Business Transfers

As the Company continues to grow and develop its business, it is possible that its corporate structure might change or that it might merge or otherwise combine with, or that substantially all of its assets might be acquired by, another company. In any such transactions, customer information generally is, will most probably be, and should be expected to be one of the transferred business assets.

Linked Sites

For your convenience, some hyperlinks may be posted on the Site that link to other websites not under the control of the Company. Please note that this Privacy Policy applies only to our Site and not to other websites of other organizations to which we link. We are not responsible for the privacy policies or practices of any other third party sites. You should make your own inquiries regarding them. In addition, when you initiate a transaction on a web site that our Site links to, even if you reached that site through our Site, the information that you submit to complete that transaction becomes subject to the privacy practices of the owner of that linked site. You should read their privacy policies to understand how they use and protect personal information that they collect. The Company is not responsible for the privacy or information practices of its suppliers or any third party websites.

Data Collection Specifics

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

This Site Uses Google Analytics

What Data is Collected

Google Analytics (GA) collects anonymous aggregate data from site visitors including which pages are visited, what time of the day the pages are visited, for how long those pages are visited, etc. GA collects hundreds, if not, thousands of data points regarding activity on the site. The only personally identifiable piece of information collected is a visitor’s IP address.

How is That Data Used

Google Analytics (GA) does not let me or anyone else see the IP address, but GA uses IP addresses to create reports that show where in the world visitors are from.

With an adjustment to this site’s GA code, the IP address anonymized. This means the last three digits of the IP are removed and geo-location is no longer accurate. For more on IP address take a look at this Wikipedia article

This site uses Learning Management System

What Data is Collected

Our learning management system allows ECommHive members to take courses and record their progress through the course. The course progress is saved in the database so you can start where you left off the next time you log in.

Our system collects data on which parts of course or quiz have been completed and shows you and ECommHive your progress.

How is That Data Used

That data is used by you to quickly find out where you are in a course or how you scored on a quiz. The data is also used by ECommHive employees to identify parts of courses or quizzes that are potentially confusing or need improvement.

Your email address is never used outside of mailing the newsletter or other offers.

Your company and physical address is used only by the payment processor (Paystack or Flutterwave) to authorize your payment.

You may update at any time the information about you and your personal preferences stored on the Site derived from your registration on the same by emailing hello@ecommhive.com. You may also ask us at any time to remove your name from our list of Site users who wish to receive electronic communications and e-mail advertisements from the Company and our affiliates by simply sending such a request to us at the numbers or addresses given below. Once you opt-out, we will honor your choice until you inform us otherwise.

Please note, if you want us to remove you from our list you will lose access to any courses you may have purchased in the past.

Who Can You Contact For More Information?

Should you feel that your privacy or security is being compromised, or have any other questions regarding our privacy practices or this Privacy Policy, please notify us using the following contact information:

E-mail: hello@ecommhive.com

YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND CONSENT TO THE PRIVACY PRACTICES DESCRIBED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE TERMS OF USE REFERENCED HEREIN.

Last revised: January 11, 2024